Cancellation policy
Purchase Options
We offer products in the following ways:
Most of our products are available during limited campaign periods on a pre-order basis.
When you place a pre-order:
- Your order is secured once payment has been received
- Production begins after the campaign has closed
- Estimated production and delivery timeframes will be displayed on each product page.
- If delays occur, we will keep you informed via email
In-stock Items
Occasionally, we may have products available for immediate purchase.
These items are dispatched within our standard processing timeframe outlined in our Shipping Policy.
Order Cancellations
Because many of our products are custom-made or produced specifically for each campaign, cancellations are limited.
Pre-Order Cancellations
You may request to cancel your order within 24 hours of placing it.
After this time:
- Orders are sent into production planning
- We are unable to guarantee cancellation
- Once production has commenced, orders cannot be cancelled or refunded unless required under the New Zealand Consumer Guarantees Act.
Custom Orders
Orders containing:
- Custom names
- Numbers
- Logos
- Personalised artwork
- Team-specific
Cannot be cancelled, changed or refunded once artwork has been approved or production has begun.
Please ensure all spelling, sizing and design details are correct before completing your purchase.
Changes to Orders
If you need to:
- Change your size
- Update your shipping address
- Amend contact details
Please contact us as soon as possible
We will do our best to accommodate changes before production begins, but we cannot guarantee that changes can be made after your order has been processed.
Refunds
Please refer to our Refund Policy for full details regarding returns, exchanges and refunds.
Nothing in this policy limited your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.