Refund policy

Last updated: June 2026

At Blanks, we take pride in producing high-quality, affordable custom apparel, sportswear and merchandise. As many of our products are made to order or personalised, please read our Returns and Refund Policy carefully before placing your order.

 

Change Of Mind

We do not offer refunds or exchanges for change of mind, incorrect sizing, or if you simply decide you no longer want the item.

Please refer to our size guide before placing your order. If you are unsure about sizing, feel free to contact us before ordering. 

Custom & Made to Order 

As our products are manufactured specifically for each pre-order campaign, we cannot accept returns or exchanges for:

  • Incorrect size selected by the customer 
  • Change of mind
  • Incorrect colour chosen by the customer 
  • Delays that are outside of our reasonable control 

 

Blanks Products

From time to time, Blanks may offer standard, non-customised products that are not part of a pre-order campaign,

These items may be eligible for a return or exchange if:

  • The item is returned within 30 days of delivery 
  • The item is unworn, unused, unwashed, and in its original condition with all tags attached
  • Proof of purchase is provided 

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once your returned item has been received and inspected, we will notify you whether your return has been approved. If approved, a refund or exchange will be processed in accordance with New Zealand consumer law.

Please note that sale items, clearance items, personalised products, and products made as part of a pre-order campaign are not eligible for change-of-mind returns unless required by the Consumer Guarantees Act 1993.


Faulty or Incorrect Items

If your order arrives faulty, damaged, or you have received the incorrect item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the fault or incorrect item

Once received, we will work with you to provide an appropriate solution, which may include a replacement, repair, or refund where applicable. 

 

Consumer Guarantees
Nothing in this policy limited or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

If you believe your item is faulty or does not meet the guarantees required under New Zealand law, please contact us and we’ll work with you to provide an appropriate solution. 

Return Shipping

If a return is approved due to a manufacturing fault or an error on our part, we will advise you of the return process and any applicable shipping arrangements.

If the return is not due to a fault or our error, return shipping costs (where a return is accepted) are the responsibility of the customer.

 

Return Processing

Approved refunds will be processed back to the original payment method used for the purchase.

Please allow several business days for your financial institution to process the refund once it has been issued.

 

Contact us

If you have any questions regarding your order or this policy, please contact us and we’ll be happy to assist.